Emotional Intelligence (Global)
Product Description
EQ-informed strategies for relating and communicating effectively at work
Emotional intelligence (sometimes called ‘EQ’) is a label that refers to how good a person is at understanding, handling and responding to their own and others’ emotions. In collaborative
workplaces, it is an essential foundation to productivity. By enabling harmonious working relationships and effective communication, emotional intelligence means getting work done. At the same time, it reduces the risk of various forms of psychosocial harm.
This three course module is designed to cover the essentials of emotional intelligence at work.
The first module is an introduction to the concept of emotional intelligence and its value in relation to traditional intelligence (or ‘IQ’). It draws the connection between emotional intelligence and effective communication, highlighting the significance of listening to understand, moderating body language, pitch and tone, and matching register to topic and audience.
The second module provides guidance on how individuals can start to develop their EQ, underpinned by the idea that emotions are not so elusive or out of control as we might assume. This module proceeds by first focusing on individuals’ own self-awareness and self-control, and then on understanding other people styles.
The third module contains practical steps for implementing emotional intelligence in the workplace. It covers the importance of
understanding clashing goals and navigating respectful disagreement towards resolutions. It covers how to work in a team in an emotionally intelligent way and influence positive outcomes, and how to exercise authority at work where necessary.
The course provides scenarios to assist learners envisage the sorts of situations they may encounter, so that they can plan how to respond.
both the rational and the emotional are important parts of human life. People that are good at both tend to be the most successful.
Our Emotional Intelligence Course is part of our growing suite of soft skills training.
Who should do this training?
The course is suitable for everyone.
Course Outline
Module 1: Understanding Emotional Intelligence (For managers and general staff)
- Understand what EQ is
- Understand the connection between EQ and communication skills
- Be able to practice effective listening and the effective use of verbal, non-verbal, written, and graphical communication
Module 2: Developing EQ (For managers and general staff)
- Understand how to develop self-control
- Understand how to develop self-awareness
- Understand people styles
Module 3: Putting it into Practice (For managers and general staff)
- Develop negotiation skills
- Understand ways of influencing outcomes
- Understand the skill of exercising authority
You will have 90 days to complete this course.
Customise Course
Do you have a policy or process, or some subject-matter expertise that you would like to add to this course?
Talk to us about ways we can quickly tailor the course to suit your needs.
